Terms of Service

2.1 Account Creation

• You must be at least 13 years old to create an account
• You must provide accurate, current, and complete information
• You are responsible for maintaining the security of your account
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use

2.2 Account Types

• General Users: Can discover events, purchase tickets, vote, and lock events
• Event Organizers: Can create, publish, and manage events
• Venue Owners: Can list and manage venues for bookings
• Administrators: Platform management and oversight

2.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms of Service
• Engage in fraudulent activities
• Misuse the platform or harm other users
• Remain inactive for extended periods (over 2 years)

3.1 Event Creation

As an event organizer, you agree to:

• Provide accurate and truthful event information
• Upload appropriate event images (no copyrighted content without permission)
• Set fair and transparent ticket prices
• Honor all ticket sales and commitments
• Comply with all local laws and regulations in Ghana
• Obtain necessary permits and licenses for your events

3.2 Event Management

• Keep event information up-to-date
• Respond to attendee inquiries promptly
• Provide clear refund policies
• Use QR code ticket validation at event entry
• Report any issues or incidents immediately

3.3 Prohibited Event Content

You may not create events that:

• Promote illegal activities or violence
• Contain hate speech or discriminatory content
• Violate intellectual property rights
• Involve adult content without proper age restrictions
• Mislead or defraud attendees

4.1 Venue Listings

As a venue owner, you agree to:

• Provide accurate venue information (capacity, amenities, location)
• Upload high-quality, truthful venue photos
• Set fair pricing and availability
• Honor all confirmed bookings
• Maintain venue safety and compliance standards

4.2 Booking Management

• Respond to booking requests within 48 hours
• Provide clear cancellation policies
• Communicate any venue changes or issues promptly
• Ensure venue is ready for booked events

5.1 Ticket Sales

• All ticket sales are processed through Hubtel payment gateway
• Tickets are delivered electronically with QR codes
• You must present valid QR code tickets for event entry
• Tickets are non-transferable unless stated otherwise by the organizer
• Prices are displayed in Ghanaian Cedis (GHS)

5.2 Refund Policy

Refund eligibility depends on:

• Event Cancellation: Full refund if event is cancelled by organizer
• Event Postponement: Tickets remain valid for rescheduled date, or refund available
• Organizer Policy: Individual organizers set their own refund policies
• Processing Time: Refunds processed within 7-14 business days
• Platform Fees: Service fees are non-refundable

5.3 Ticket Disputes

If you have issues with a ticket purchase, contact us at lockedeventsgh@gmail.com within 48 hours of the event.

6.1 Payment Processing

• All payments are processed securely through Hubtel, a licensed payment service provider regulated by the Bank of Ghana
• We accept Mobile Money, bank cards, and other Hubtel-supported methods in compliance with the National Payment Systems Act
• Platform service fees are deducted from each transaction and reported to the Ghana Revenue Authority as required by the Income Tax Act, 2015 (Act 896)
• Payment information is encrypted and secure in accordance with the Electronic Transactions Act, 2008 (Act 772) and the Cybersecurity Act, 2020 (Act 1038)

6.2 Organizer Payouts

• Payouts are processed after events conclude in accordance with the Companies Act, 2019 (Act 992)
• Minimum payout threshold: 50 GHS
• Payout processing time: 3-7 business days (subject to Bank of Ghana regulations)
• Valid bank account or Mobile Money number required (verified per Anti-Money Laundering Act, 2020 [Act 1044])
• Platform commission ranges from 5-15% depending on tier
• All transactions are subject to applicable VAT under the VAT Act, 2013 (Act 870)

6.3 Pricing Tiers

• Free Tier: 15% platform commission
• Platinum Tier: 10% commission + premium features
• Elite Tier: 5% commission + all premium features

All pricing is in Ghana Cedis (GHS) and subject to applicable taxes as required by Ghanaian law.

7.1 Voting Rules

• Only authenticated users can vote
• Each user gets one vote per contest/category
• Voting periods are set by event organizers
• Vote manipulation or fraud is strictly prohibited
• Votes are final and cannot be changed after submission

7.2 Fair Voting

We employ measures to ensure fair voting:

• IP address monitoring for duplicate voting detection
• Account verification requirements
• Automated fraud detection systems
• Manual review for suspicious activity

7.3 Voting Violations

The following activities may result in account suspension:

• Creating multiple accounts to vote
• Using bots or automated voting systems
• Buying or selling votes
• Coordinating vote manipulation schemes

8.1 Platform Content

The Locked platform, including its design, features, code, and branding, is owned by Locked and protected by the Copyright Act, 2005 (Act 690) and other intellectual property laws of Ghana. You may not copy, modify, or distribute our platform without written permission.

8.2 User Content

• You retain ownership of content you upload (event descriptions, images, etc.) under the Copyright Act, 2005 (Act 690)
• You grant Locked a non-exclusive, worldwide license to display, reproduce, and promote your content for platform operations
• You warrant that you have all necessary rights to upload content and that it does not violate any Ghanaian laws
• You are responsible for ensuring content doesn't infringe on third-party rights protected under Ghanaian intellectual property laws

8.3 Copyright Infringement

If you believe content on our platform infringes your copyright under the Copyright Act, 2005 (Act 690), contact us at lockedeventsgh@gmail.com with:

• Description of the copyrighted work protected under Ghanaian law
• Location of the infringing content on our platform
• Your contact information (Ghana-based preferred)
• Statement of good faith belief that use is not authorized
• Electronic or physical signature
• Evidence of copyright ownership (if available)

Copyright disputes will be handled in accordance with the Copyright Act, 2005 (Act 690) and may be referred to the Copyright Office of Ghana if necessary.

11.1 Platform Provided "As Is"

Subject to applicable Ghanaian law, Locked is provided "as is" without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure service, though we implement security measures as required by the Cybersecurity Act, 2020 (Act 1038) and the Electronic Transactions Act, 2008 (Act 772).

11.2 No Liability for Events

Locked is a platform connecting organizers and attendees. Under Ghanaian law, we act as an intermediary and are not responsible for:

• Event quality, safety, or execution (organizer responsibility)
• Organizer conduct or performance
• Venue suitability or conditions (venue owner responsibility)
• Disputes between users (subject to Ghanaian dispute resolution mechanisms)
• Loss, injury, or damage at events

Event organizers and venue owners bear primary legal responsibility under the Companies Act, 2019 (Act 992) and other applicable Ghanaian laws for their respective operations.

11.3 Maximum Liability

To the extent permitted by Ghanaian law, our total liability to you for any claims arising from or related to these Terms or your use of the platform shall not exceed the amount you paid to Locked in the 12 months preceding the claim, or 100 GHS, whichever is greater.

13.1 Informal Resolution

Before initiating any formal legal proceedings, please contact us at lockedeventsgh@gmail.com to attempt informal resolution. We are committed to resolving disputes amicably within 30 days of receiving your complaint.

13.2 Mediation

If informal resolution fails, both parties agree to participate in mediation under the Alternative Dispute Resolution Act, 2010 (Act 798) before pursuing litigation. Mediation shall be conducted:

• In Accra, Ghana
• Through a mutually agreed mediator or the Ghana ADR Hub
• In accordance with Ghanaian ADR principles
• With costs shared equally unless otherwise agreed

13.3 Arbitration

For disputes exceeding 5,000 GHS where mediation is unsuccessful, both parties agree to binding arbitration under the Arbitration Act, 2010 (Act 798):

• Venue: Accra, Ghana
• Administered by: Ghana Arbitration Centre
• Language: English
• Number of arbitrators: One (1) or three (3) as parties agree
• Arbitration awards shall be final and binding under Ghanaian law

13.4 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Ghana, including:

• The Constitution of Ghana, 1992
• The Electronic Transactions Act, 2008 (Act 772)
• The Data Protection Act, 2012 (Act 843)
• Ghanaian contract and tort law principles
• Other applicable Ghanaian legislation

Any disputes not resolved through mediation or arbitration shall be subject to the exclusive jurisdiction of the courts of Ghana, particularly the High Court in Accra, under the Courts Act, 1993 (Act 459).

13.5 Small Claims

For disputes under 5,000 GHS, either party may pursue resolution through appropriate Ghanaian small claims procedures or the District Court system without mandatory mediation or arbitration.

15.1 Your Rights to Terminate

You may terminate your account at any time through your account settings or by contacting support@locked.com. Upon termination:

• Active event listings will be removed immediately
• Pending payouts will be processed within 7-14 business days (subject to Bank of Ghana regulations)
• Personal data will be handled in accordance with our Privacy Policy and the Data Protection Act, 2012 (Act 843), including your right to erasure under Section 32
• Outstanding contractual obligations (refunds, pending transactions) remain in effect under Ghanaian law
• Data required for legal compliance (tax records, etc.) will be retained as required by the Income Tax Act, 2015 (Act 896) and other applicable laws

15.2 Our Rights to Terminate

We may suspend or terminate your account immediately, with or without notice, if you:

• Violate these Terms or any applicable Ghanaian laws
• Engage in fraudulent activities (criminal offense under Ghanaian law)
• Harm the platform, its security, or other users
• Fail to pay required fees or platform commissions
• Violate the Cybersecurity Act, 2020 (Act 1038) or Data Protection Act, 2012 (Act 843)
• Are subject to investigation by Ghanaian law enforcement (Ghana Police, EOCO, etc.)

Upon termination by us, you will be notified via email with reasons for the action. You have the right to appeal the decision by contacting appeals@locked.com within 14 days.

15.3 Effect of Termination

Upon termination by either party:

• Your access to the platform will cease
• Sections 8 (Intellectual Property), 11 (Liability), 12 (Indemnification), and 13 (Dispute Resolution) shall survive termination
• We will comply with data retention and deletion obligations under the Data Protection Act, 2012 (Act 843)
• Financial records will be retained for 6 years as required by the Income Tax Act, 2015 (Act 896)

16.1 Entire Agreement

These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Locked under Ghanaian contract law. This agreement supersedes all prior understandings and agreements, whether written or oral.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a Ghanaian court under the Courts Act, 1993 (Act 459) or the Constitution of Ghana, 1992, the remaining provisions will continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable under Ghanaian law.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision under Ghanaian law. Any waiver must be in writing and signed by an authorized representative of Locked.

16.4 Assignment

You may not transfer, assign, or delegate these Terms or your account to any third party without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets, subject to compliance with the Companies Act, 2019 (Act 992) and the Data Protection Act, 2012 (Act 843).

16.5 Language

These Terms are drafted in English. In the event of any translation into other languages, the English version shall prevail in interpretation and enforcement under Ghanaian law.

16.6 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, natural disasters, or telecommunications failures, as recognized under Ghanaian contract law principles.